Sometime back I had blogged about my experience at Bella Luna’s Spa and it didn’t receive a good review. The manager was unhappy with my blog entry and instead of finding out why I was a dissatisfied customer, she tried to force me to remove my blog entry. You can check out my blog review HERE and also read about the ridiculous email exchanges I had with their manager HERE.
I had urged readers to share their experience and some did too in the comments section of my blog review HERE. And recently, I had received an email from another dissatisfied customer who had given me the permission to republish her experience here.
How I wish I could chance upon your website earlier. Too bad I went to BellaLuna and got a massage from hell. Here is my story to share..
Bought a voucher from groupon on “$23 for 60 min Botanical Fusion Oil Full Body Massage with Back Scrub at Bella Luna (Worth $180)”
I was late. My apologies. The minute I stepped in, I felt that the place is quite quiet. The receptionist Iris attended to me. I am not a person who frequents massages but I do know how to differentiate a good massage parlor or a slipshod one. I had been to the Thai odyssey, massage hut and the latest one from Spa Elements at The Cathay.
Proceeding to the masseuse, she led me to the room to get ready my massage. I had the paper undies and shower cap on and on the bed getting ready. Then I heard the drilling works next door. Damned. As I came in, all the five rooms were empty except for one. Why was I on the very last room where it’s closest to the renovation works? Another minus point.
So, it’s time to turn to the front massage. Again she started on the feet which is good. Then she did the stomach. I always believe the massage should be one way, clockwise or anti clockwise. There should be a procedure to it. So she massaged my stomach, clockwise and then anti clockwise. ??? Another first. Then the chest. Nothing much.. Then came the head. As I was wearing the PLASTIC showercap, when she massage my head with the cap on, the rustling of the plastic was bloody annoying. She was at it for 10 mins. Maybe she was a shampoo girl previously. So I tot finally it was over, she went to my chest again, not kneading but putting pressure from her palms.
So I was in the cubicle, waiting for Iris to tell me her packages, she asked me how was the massage, I said it was ok. No point telling her so much, the massage was over anyway. She then proceed to recommend me a promotion only for that day at $50 for an hour massage. I told her I wanted to try other parlors before deciding and she insisted me to get a five hour package first that would cost $250. Why would I want to get a $250 package when I dun even enjoy the massage and was hounded abt my job when I first step in? I will not even get it even if it’s free. It’s not how cheap it is cos I know even if I were to get a package, it will be with spa elements. Of cos, it will be way more expensive than Bellaluna. If the service is good, I enjoy my quiet time and a good massage, why not?
I told her no, I wouldn’t want to commit myself at this time. She finally let it go and as we went out of the cubicle, she told me not to buy the voucher again as it is for one time trial only. How rude can she be? She thinks I can’t read the terms and conditions? Or just because I did not buy the package from her? But then again, there won’t be a next time for sure.
Verdict: 0.5 / 5
Cheers & Thanks.
I guess I need not say more.
By the way, can someone teach me how to perform a print screen using Mac?