La Belle Skin Threatens To Sue Me Over Bad Review

I’m not sure which is more infuriating; a brazilian waxing session which left my panties stuck to my lady bits or being threatened with a lawsuit by the very same company responsible for that bad waxing experience.

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Yes, I’m referring to the blog review I’d written about La Belle Skin after purchasing their deal via Deal.com.sg. Apart from the dissatisfactory waxing service, it turns out I wasn’t the only one who did not know about the hidden charge where you had to pay for feminine wipes. S$3 for a sheet of feminine wipe was pretty much daylight robbery but 2 of my readers had to pay S$10 and S$12 respectively. Why were the charges for the wipes varied? Shouldn’t there be a standard price?

Below is screenshot from the original blog post‘s comments section.

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After reading what the others had to say about their brazilian waxing experience at La Belle Skin, it seems that I wasn’t the only one who had left the place feeling upset and disappointed.

All-out censorship isn’t the way to maintain a company’s reputation. My review was based on my HONEST and PERSONAL OPINION! And ironically, I’m the PAYING CUSTOMER who was not satisfied with the service but instead of finding out why, they’d rather silence me with such BULLY TACTICS. What credibility do I have left as a beauty blogger if I allow companies like La Belle Skin to shut me up whenever I write a review that doesn’t sit well with them?

Anyway, this was the email which I’d received from someone in the company called Wind who didn’t even have the courtesy to sign off.

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Honestly, I’m not sure if I should be pissed off by their audacity to come up with such a letter, or be amused by the atrocious English.

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With more and more companies headed towards a customer-centric culture, it is unfathomable why La Belle Skin would rather waste time issuing threats, when they should be focusing on improving their service. Then perhaps, there would be good reviews written instead. I mean, no company is perfect, even the best companies are also susceptible to bad reviews but at least they take it as a learning opportunity and work on improving customer satisfaction. This email I’ve received speaks volume of the company as one that would rather sweep bad reviews under the carpet than to do something about it.

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Oh and by the way, my name is spelt ‘Charlotte’ and not ‘Charllotte’. Please get your legal counsel to take note of the correct spelling.

 

Another rant on Bella Luna’s Spa Service

Sometime back I had blogged about my experience at Bella Luna’s Spa and it didn’t receive a good review. The manager was unhappy with my blog entry and instead of finding out why I was a dissatisfied customer, she tried to force me to remove my blog entry. You can check out my blog review HERE and also read about the ridiculous email exchanges I had with their manager HERE.

I had urged readers to share their experience and some did too in the comments section of my blog review HERE. And recently, I had received an email from another dissatisfied customer who had given me the permission to republish her experience here.

[QUOTE]

Hi Ashlene

How I wish I could chance upon your website earlier. Too bad I went to BellaLuna and got a massage from hell. Here is my story to share..

Bellaluna vivocity

Bought a voucher from groupon on  “$23 for 60 min Botanical Fusion Oil Full Body Massage with Back Scrub at Bella Luna (Worth $180)”

I was late. My apologies. The minute I stepped in, I felt that the place is quite quiet. The receptionist Iris attended to me. I am not a person who frequents massages but I do know how to differentiate a good massage parlor or a slipshod one. I had been to the Thai odyssey, massage hut and the latest one from Spa Elements at The Cathay.
She poured me a cup of warm (I expected green tea) water. She asked me to fill up the form, which is not as detailed as Spa Element. They did not ask whether which part of the back should they pay attention to or where my back is aching. When you go to the massage parlor, you are expected to be relaxed. I was asked about my tattoos. I felt that it’s inappropriate. And she went on asking where’s my workplace, how’s the crowd, what are the favorite designs, why I chose this line, bla bla bla.. It’s my off day and I’m talking abt work. That’s a minus point.

Proceeding to the masseuse, she led me to the room to get ready my massage. I had the paper undies and shower cap on and on the bed getting ready. Then I heard the drilling works next door. Damned. As I came in, all the five rooms were empty except for one. Why was I on the very last room where it’s closest to the renovation works? Another minus point.
The masseuse apologized on the renovation going on and went on starting massaging on my feet up. It was not too bad. When it came to my back, her sequence were off. It was suppose to be section by section. She rolled up my spine and started on the neck and shoulders. She went down to my lower back and then up my neck and shoulders again. I guessed she had used up all her mediocre skills and decided to use her hands to run a big X on my back. This is the first time i encountered this stance. I also suspected she had corn on her finger as I felt it scratching on my back. Minus point.

So, it’s time to turn to the front massage. Again she started on the feet which is good. Then she did the stomach. I always believe the massage should be one way, clockwise or anti clockwise. There should be a procedure to it. So she massaged my stomach, clockwise and then anti clockwise. ??? Another first. Then the chest. Nothing much.. Then came the head. As I was wearing the PLASTIC showercap, when she massage my head with the cap on, the rustling of the plastic was bloody annoying. She was at it for 10 mins. Maybe she was a shampoo girl previously. So I tot finally it was over, she went to my chest again, not kneading but putting pressure from her palms.
And off she went to take the scrub. So I tot it will be lying on my front again to get a good scrub, finally. Turns out I have to sit up. Again ??? She put the scrub on my back and began rubbing, for like 5 mins? I tot it’s suppose to be 15mins? Fine. The masseuse then asked me to use the portable shower to clean myself up when she was done. So that’s it. I cleaned myself and went out. Sorry, no tips for the masseuse because I dun think she did a good job, compared to Spa Elements. I did gave the masseuse a tip at Spa Elements.

So I was in the cubicle, waiting for Iris to tell me her packages, she asked me how was the massage, I said it was ok. No point telling her so much, the massage was over anyway. She then proceed to recommend me a promotion only for that day at $50 for an hour massage. I told her I wanted to try other parlors before deciding and she insisted me to get a five hour package first that would cost $250. Why would I want to get a $250 package when I dun even enjoy the massage and was hounded abt my job when I first step in? I will not even get it even if it’s free. It’s not how cheap it is cos I know even if I were to get a package, it will be with spa elements. Of cos, it will be way more expensive than Bellaluna. If the service is good, I enjoy my quiet time and a good massage, why not?

I told her no, I wouldn’t want to commit myself at this time. She finally let it go and as we went out of the cubicle, she told me not to buy the voucher again as it is for one time trial only. How rude can she be? She thinks I can’t read the terms and conditions? Or just because I did not buy the package from her? But then again, there won’t be a next time for sure.
The massage experience from hell.

Verdict: 0.5 / 5
0.5 for the cup of ginger tea after the massage.

Cheers & Thanks.

[UNQUOTE]

I guess I need not say more.

By the way, can someone teach me how to perform a print screen using Mac?

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