This is an open letter to Charles & Keith.
I have been a fan of C&K heels for the longest time and in my recent purchase of 3 pairs of lovely heels. I found one of them to be defective… I thought it was my imagination when I tried the heels. I even tried 2 pairs and then dismissed the thought that something was wrong with the right heel.
Today is the 1st day I’m wearing them out and it has been pretty uncomfortable. It feels like as though one of the straps on the right side is longer than the one of the left. My left heel is very comfortable and fits me snugly unlike the right side. Initially, I thought that perhaps my right foot was a tad bit bigger or smaller than the size I bought.
Anyway, curiosity got the better of me and I decided to measure the strap.
LEFT HEEL which has no problems:
As you can clearly see it’s 2.5cm.
Whereas on the RIGHT heel, the problem heel…
*GASP* It’s more close to 3cm! No wonder the baby toe on my right foot feels weird and out of place because there is GAP of approximately 0.5cm.
Even in the above photo, it’s pretty obvious that the RIGHT side’s strap is longer. What a pity because I really like this pair of heels.
So, CHARLES & KEITH, what do you have to say about this?
Was this part of a defective batch?
UPDATES AS OF 17/11:
Once again we would like to thank you for taking your precious time to send down your affected shoes with article CK1-60360400 in Navy 37 to our outlet in NEX.
After our investigation, there is really an issue with your pair of shoes.
We will be honoring you a one to one exchange for your affected shoes. You may decide to choose another design of your choice, howeverthere will be no refunds for items that are lower priced and a top up is require for anything higher.
Kindly let us know which outlet would you prefer to do the exchange so that we can make the necessary arrangement for your visit.
Hope to hear from you soon.