I’m not sure which is more infuriating; a brazilian waxing session which left my panties stuck to my lady bits or being threatened with a lawsuit by the very same company responsible for that bad waxing experience.
Yes, I’m referring to the blog review I’d written about La Belle Skin after purchasing their deal via Deal.com.sg. Apart from the dissatisfactory waxing service, it turns out I wasn’t the only one who did not know about the hidden charge where you had to pay for feminine wipes. S$3 for a sheet of feminine wipe was pretty much daylight robbery but 2 of my readers had to pay S$10 and S$12 respectively. Why were the charges for the wipes varied? Shouldn’t there be a standard price?
Below is screenshot from the original blog post‘s comments section.
After reading what the others had to say about their brazilian waxing experience at La Belle Skin, it seems that I wasn’t the only one who had left the place feeling upset and disappointed.
All-out censorship isn’t the way to maintain a company’s reputation. My review was based on my HONEST and PERSONAL OPINION! And ironically, I’m the PAYING CUSTOMER who was not satisfied with the service but instead of finding out why, they’d rather silence me with such BULLY TACTICS. What credibility do I have left as a beauty blogger if I allow companies like La Belle Skin to shut me up whenever I write a review that doesn’t sit well with them?
Anyway, this was the email which I’d received from someone in the company called Wind who didn’t even have the courtesy to sign off.
Honestly, I’m not sure if I should be pissed off by their audacity to come up with such a letter, or be amused by the atrocious English.
With more and more companies headed towards a customer-centric culture, it is unfathomable why La Belle Skin would rather waste time issuing threats, when they should be focusing on improving their service. Then perhaps, there would be good reviews written instead. I mean, no company is perfect, even the best companies are also susceptible to bad reviews but at least they take it as a learning opportunity and work on improving customer satisfaction. This email I’ve received speaks volume of the company as one that would rather sweep bad reviews under the carpet than to do something about it.
Oh and by the way, my name is spelt ‘Charlotte’ and not ‘Charllotte’. Please get your legal counsel to take note of the correct spelling.